CX-Person.Outline.White

Thanks for Starting

We have sent you an email because we want your permission

1. Please Opt In

To ensure it was you that really requested information from us we have sent you an email with a link to opt in. 

Check your inbox and click on the link inside our optimum email sent from hello@Climate-X.org

If you do not see an email from Climate-X.org in your Inbox, our email may have mistakenly been sent to your spam folder.

Please open your spam folder and if you find an email from Climate-X.org open it and mark it as "Not spam"

Make sure our communications get to you

2. Whitelist

Sending email often encounters some overzealous filtering to reduce spam. Unfortunately some of the email you signed up for does not make it either.  To ensure that you get everything that you have requested we ask that you add us to your trusted list of senders, contacts or address book. All also known as "Whitelisting."

You will find instructions below for popular email services and how to whitelist emails from Climate-X.org

Gmail

At times, Gmail mistakenly sends emails you want, to the Spam folder...

If you do not readily find an email from Climate-X.org

Please check your Gmail Spam Folder:

 

To assure you continue to get emails you asked to receive, Create a Filter

  1. If you find an email from Climate-X.org in Gmail spam?
  2. Open the email please.
  3. Click 'Dots' button on the top right, to reveal your choices.

Click Filter messages like this

 

  Reply

  Forward

  Filter messages like this  

 

Click the button  Create filter   to open your settings.

From the next menu, please check these options

 

  Never send it to Spam  

  Always mark it as important  

  Also apply filter to matching conversations  

  Categorize as: Choose Category... 

Under the "Categorize as: Choose Category..."

  1. Click the dropdown icon next to "Choose Category..."
  2. Please select Primary in the next options menu.

 

  Choose Category...  

  Primary

  Social

  Updates

  Forums

  Promotions

Click the blue  Create filter   button, to save your settings

 

Now you will always see Climate-X.org in your Primary Inbox tab!

Next, if the email remains open? Please mark the email as "Not spam"

  1. - If you see an email from Climate-X.org: Open the email please.
  2. - Click the button on the alert, labeled Report Not spam

 

  alert icon  Why is this message in spam? It is similar to messages that were identified as spam in the past. 

    Report not spam

- If you are using Gmail Tabs such as 'Promotions' please open your Promotions tab in Gmail.

    1. - If you find an email from Climate-X.org in your Gmail Promotions tab:
    2. - Grab and drag my email to the Primary Inbox Tab.
    3. - After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.

Conversation moved to Primary. Do this for future messages from hello@Climate-X.org?

Yes   Undo

  1. - Click Yes in the black alert box at Gmail.
  2. - This way you will always see Climate-X.org in your Primary Inbox tab...

Also you can create a filter...

  1. - If you find an email from Climate-X.org in your Gmail Promotions tab:
  2. - Open the email please.
  3. - Click the dots menu on the top left of the email.

Click Filter messages like this.

  Reply
  Forward
  Filter messages like this

Click the button  Create filter   to open your settings.

Please select Primary in the next options menu.

  Choose Category...
  Primary
  Social
  Updates
  Forums
  Promotions

Click the blue  Create filter   button, to save your settings

Now you will always see Climate-X.org in your Primary Inbox tab...

If you are using the Gmail Mobile App on your mobile device, please open the app now

Should you not readily see an email from Climate-X.org, please check the Spam Folder:

Should an email from Climate-X.org appear mistakenly sent to Gmail spam?

Please open the email and Tap the  icon.

  Move to
  Snooze
  Change labels
  Mark as not important

Select "Change labels..."

Check the box next to Inbox

Image of Gmail's new label menu

Tap OK to save your settings

 

Are you are using Gmail Tabs such as "Promotions" please open your Promotions tab in Gmail.

    1. When you find the email from Climate-X.org
    2. Tap the  menu icon - top right.
    3. Then select Move to.

 

  Move to
  Snooze
  Change labels

 

    1. Then select Primary from the list.

Screenshot of the Gmail app move to menu

 

This should help Gmail to know, you always want to see Climate-X.org in your Primary Inbox tab...

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from Climate-X.org isn’t junk:

    1. - Open your Mail app and go to the Mailboxes screen
    2. - Scroll down to the folders area

Screenshot of iPhone mailboxes screen

     

      1. - Select the Junk folder.
      2. - Find the email from Climate-X.org and slide it left to see options.

    Screenshot of iPhone swipe left screen

       

        1. - Tap the More button.
        2. - Tap the Mark button.

      Screenshot of iPhone move messages screen

         

          1. - Tap the Mark as Not Junk button.

        Screenshot of iPhone mail not junk screen

           

          The message is moved to your Inbox. Subsequent email messages from Climate-X.org will no longer be marked as junk.

          By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

          Outlook's mobile app now offers a "Focused Inbox" for your important email

          - To add Climate-X.org to your list of Focused Inbox on the Outlook App...

          Please open the mobile Outlook app on your Android, Microsoft or iPhone:

          Then open the email from Climate-X.org:

            1. - Click the dropdown menu Screenshot of Outlook App dropdown button on the top right of your Inbox.
            2. - On the menu displayed tap Move to Focused Inbox

          Screenshot of Outlook App dropdown menu

            1.  
            1. - Select the Move this and all future messages button.

          Screenshot of Outlook App move to screen

            1.  
          1. - Tap Move
          2. Now all future messages from Climate-X.org will appear in your Focused Inbox

          You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

          Outlook 2003, Outlook 2016 and Outlook Office 365

           

          To ensure you continue to receive important emails in Outlook Office:

          Please add Climate-X.org to your list of "Safe senders" on Outlook:

          1. - Right click our email in your Inbox email list pane.
          2. - On the menu displayed move your mouse over or tap Junk
          3. - Click or tap on Never block sender in the menu that rolls out.
          4. - The resulting popup will say:
          5. - "The sender of the selected message has been added to your Safe Senders List."
          6. - Click OK

          To add sender to address book:

          1. - Open the email
          2. - Right click on the from address
          3. - Choose Add to contacts option

          Outlook.com

           

          Previously "Hotmail", "Live", "Windows Live" and "MSN"...

          In the new Outlook.com you must click the Wait it's safe link if you find emails incorrectly identified as spam.

          Entering the email contact in the address book or contacts no longer whitelists the sender.

          To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

          1. - Check the Junk folder. If you see the Climate-X.org email in your Inbox
          2. - Open the email from Climate-X.org...
          3. - Click the "Wait it's safe" link

          Mark Sender as "Wait it's safe!

          Climate-X.org (hello@Climate-X.org) 
          To: you@outlook.com

          Microsoft SmartScreen marked this message as junk and we'll delete it after ten days. 
          Wait, it's safe! | I'm not sure. Let me check

           

          Manually Add to Safe List

          1. - Click gear the icon on the top right.
          2. - Select Options in the drop down list.
          3. - On the Options page under Preventing junk email click Safe and blocked senders
          4. - Click the link Safe senders on the next page.
          5. - Enter the email address hello@Climate-X.org in the text box.
          6. - Click Add to list
          7. - Climate-X.org will now be added to your list of Safe senders
          8. - Emails added to your Safe senders will not be delivered by mistake to your Junk folder.